Synchrony Financial
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Synchrony Financial Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Synchrony Financial has 1.6 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Synchrony Financial to a friend or colleague.
- Rating Distribution
Pros: That we are done with them, Closed all accounts, I appreciated the business at one point.
Cons: Customer service, Billing practices, Do not credit your payments.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Synchrony Financial has 1.6 star rating based on 136 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Synchrony Financial to a friend or colleague.
- Rating Distribution
Pros: That we are done with them, Closed all accounts, I appreciated the business at one point.
Cons: Customer service, Billing practices, Do not credit your payments.Recent recommendations regarding this business are as follows: "Use anyone other than Synchrony", "FILE FEDERAL TRADE COMMISSION COMPLAINT AGAINST SYCHRONE BANK", "Don’t use them", "Phone number you can get in contact without having your card.", "Good luck".
Most users want Synchrony Financial to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Synchrony Financial Reviews
"Atencion al clientes muy amable y responsable"
Necesitaba saber mi Estado De cuenta y el personal Que Me atendió lo hizo Perfectamente claro y amable y resolvi mi preocupacion
"Closed account without notice despite on-time payments"
My account was closed without any notice, despite paying balance due, on time, for years. When I called customer service, they simply hid behind their "company...
Saint Louis, Missouri
Closed account without notice despite on-time payments
User's recommendation: Use anyone other than Synchrony
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You cannot get anyone on the phone without a hassle and then you cannot understand them...and then they send you emails that are not relevant and the issue is ignored and you have to start all over
- Dealing with mumbai
Preferred solution: Out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monterey, California
I want to talk to rep that has authority to access credit report. I have used this bank and THEY DO NOT REPOET COMPLETED PAYMENTS FOR CHARGES THRU THEIR BANK. I have tried many times to speak to a rep
This bank is not available and does NJ to report the transactions that are paid in a timely way. I have purchased items using this "bank", paid off the amount and I've recently viewed my credit history as ND there is no report of my purchase charged to carry balance thru the bank and then paid off via automatic pay and the credit information waz not gotwatded to credit bureau.
I have tried multiple days at different days and I cannot speak to someone as I get disconnected after 20 minutes. I will NEVER purchase items thru shopping with this bank.
I was encouraged to dobso but this bank needs investigation... It's not a bank I'll ever do business and I'm going to continue toake my credit accurate and flag this bank as as fly by nite internet "co" that HSN OUGHT TO BEWARE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Can't Get Anything done
Birmingham, Alabama
Need info about my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Make a payment
User's recommendation: Phone number you can get in contact without having your card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Make a payment
Ovid, Michigan
Credit cards
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Closed accounts
Preferred solution: My account not marked as closed.
Syracuse, New York
Harassing Behavior
Behavior of staff very harassing once you are even one payment behind or even send partial payment to keep in good standings.
Explain to them your getting check coming to get caught up on payment missed. They don't care will call 8am to 10am and will use multiple numbers to call you.
If your family members are in same bank they will use there data information to contact them with your account issue.
I have never heard of such disrespectful process like this till now violting data and personal information about you are direct violation to term an policy agreement.
ANYONE READ THIS: file your report directly with the FTC complaint about this business shut them down. Federal Trade Commission will investigate them every time you file reports.
User's recommendation: FILE FEDERAL TRADE COMMISSION COMPLAINT AGAINST SYCHRONE BANK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Taking money out of 2 of my accounts
- Give 12 months free interest if paid off in 12 months
- Billing dept stinks
Preferred solution: Full refund
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Chat doesn't know what they're doing!
I have had my Amazon Prime card thru Synchrony for many years now and never had a problem. A couple of months ago I had a guy cause me to run into a curb and blow out a tire and damaged a part up front by the tire.
And this idiot kept going! So I bought a replacement tire and then noticed the problem with driving, went to Pep Boys and they told me it was going to cost me $900 to fix the part. Got the Pep Boys card and it went thru Synchrony to pay on. TODAY!!
Had changed the due date last month to have it due same as my Amazon card, but today it showed due TODAY! So to avoid another late fee I paid it, then chatted in with synchrony. DON'T EVERY USE THAT OPTION! Call them.
I think they just throw people in there with no training and I finally got the correct number to call about the card as you don't call Synchrony, there's a separate number. They couldn't verify due date on chat. Called Pep Boys card number, which is still Synchrony and got a really wonderful woman that helped me straighten things out. This is the only reason I have a 3 stars.
They would've gotten a 0 if not for her. They had changed my due date to the 20th last month but the website still showed the 1st. Now all of a sudden it shows no due date till 12/20.
This woman credited back my payment and has it set or the 20th of this month like it shows now. I WILL NEVER USE CHAT ON SYNCHRONY AGAIN!!
- Payments
- Chat is bad
Preferred solution: Apology
User's recommendation: Always call them, DON'T use chat
Morovis, Puerto Rico
Atencion al clientes muy amable y responsable
I need to know if I owe a dept
Preferred solution: My bill
Dallas, Texas
Update due date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
3 cards with Synchrony, perfect payment history on ALL cards not just theirs and they lowered the limit to the point the cards are useless. Losing the free credit line also dropped my credit score
- Lower limit without cause
Preferred solution: Apology
User's recommendation: Dont get any card that is issued by Synchrony.
About
, , , ,
Synchrony Financial specializes in premier consumer financial services. It was founded in 2014. Its headquarters is based in Stamford, Connecticut. Synchrony Financial offers a variety of credit card programs for purchase financing. Credit facilities are provided through programs developed with retailers, manufacturers, industry associations, merchants etc. Synchrony Financial available solutions include: private label credit cards, installment lending, promotional financing, loyalty programs, and savings products. The company has more than 300 000 locations across the United States of America and Canada. It employs over 10 000 specialists.
Synchrony Financial is ranked 559 out of 3936 in Financial Services category
USA
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They don't need to go to your family members to get your info you stupid plank. You gave it to them.
A partial payment does not keep an account in good standing. You can give the rep payment info over the phone and have it post dated for when your check is coming. You are on your way to having your account closed.